Which is a Better Option: AI-Powered or Rule-Based Chatbots? 2023 Version
Chatbot vs AI: Who Rules the Conversation? AI Chatbots are entirely managed by the business with predetermined replies, conversational flows, and integrations. ChatGPT-based chatbots are capable of producing responses based on context but without full control over the conversation’s direction. Cosmetics giant Sephora crafted the Reservation Assistant, a rule-based chatbot simplifying in-store appointment bookings. This…